HotelTaxi Ltd. Terms of Service

These Terms of Service (the "Agreement") constitute a legally binding agreement between HotelTaxi Ltd., located at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom (the "Company" or "HotelTaxi"; Contact Number: +44 333 444 4485), and hotels, travel agencies, tour operators, individual guests, and other persons or entities who receive, submit, or use private transportation offers through the Company's web interface (hoteltaxi.com and its subdomains), mobile applications, and WhatsApp Business Artificial Intelligence integration (collectively, the "Service" or "Platform") (collectively, the "User"), as well as professional transfer providers (the "Carrier" or "Supplier").

By first using the Service, each User or Carrier is deemed to have accepted all terms of this Agreement without any reservation, exception, or limitation. The Company reserves the right to amend this Agreement unilaterally at any time. The current version becomes effective as soon as it is published on the Platform.

1. Definitions

Platform / Service: The registered AI-based transfer matching engine operating through the hoteltaxi.com website, mobile applications, and WhatsApp Business API infrastructure.

User: Any natural or legal person who creates a transfer request on the Platform in an individual or corporate capacity, including hotels, agencies, and tour operators.

Carrier / Supplier: Independent professional transportation companies registered on the Platform that submit offers for transfer requests and perform the actual transportation service with their own vehicle fleets and licenses.

WhatsApp Artificial Intelligence (AI) Assistant: HotelTaxi's AI automation system that analyzes User and Carrier requests through the WhatsApp Business API, transmits offers, and facilitates communication by using a natural language processing model.

Transfer Request: A transportation request created by a User by specifying the origin and destination, date, time, number of passengers, luggage details, and vehicle type.

Offer / Acceptance: The price offer submitted by a Carrier for a transfer request and the Transportation Agreement formed when the User approves that offer and makes payment.

2. Artificial Intelligence (AI) Infrastructure and Disclaimer of Liability

2.1. HotelTaxi uses advanced proprietary Artificial Intelligence (AI) algorithms and natural language processing models to quickly analyze and classify requests and match them with the most suitable regional Carriers.

2.2. Disclaimer for AI errors and hallucinations: Due to the nature of AI models, inaccurate guidance, translation errors, route inaccuracies, date/time confusion, or technical "hallucinations" (generation of information that is not factual) may occur during WhatsApp conversations or automated messaging on the web interface. The Company does not guarantee the accuracy of any texts, calculations, or guidance generated by the AI assistant. The User and Carrier are responsible for checking and verifying transfer details, including date, time, fee, route, and vehicle type, through the web interface at the final confirmation stage. HotelTaxi Ltd. shall not be held legally liable for any direct or indirect damages, operational disruptions, or financial losses arising from actions taken based on inaccurate or incomplete information generated by the AI system.

2.3. Automated quality assurance algorithms on the Platform may apply filters to prevent excessive or unusually low price offers in view of market conditions. This does not mean that the Company determines prices; Carriers remain fully independent in setting their own pricing policies.

3. WhatsApp Channels, UK GDPR, and Data Protection Provisions

3.1. Users and Carriers acknowledge and agree that, when using the Platform through the WhatsApp Business API integration, they provide explicit consent for the processing of personal data shared with the Company, including name, surname, phone number, and location data. Data processing is subject to the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the EU General Data Protection Regulation (GDPR) where applicable, and the Company's Privacy Policy.

3.2. Third-party infrastructure and data security disclaimer: All correspondence and data transfers carried out through WhatsApp channels are conducted through external servers and messaging infrastructure owned by Meta Platforms Inc. (WhatsApp). HotelTaxi Ltd. is not responsible for Meta infrastructure, global or regional interruptions of the WhatsApp service, encryption or cybersecurity vulnerabilities, Meta-related data leaks, or unauthorized access. Users and Carriers accept the inherent security risks of communicating through WhatsApp and declare and undertake in advance that the Company has no legal or criminal liability in the event of any data leak or communication interruption arising from this channel.

4. Cancellation and Refund Policy

4.1. HotelTaxi applies a uniform and definitive cancellation policy in order to manage a fair and balanced operational process for Users and Carriers.

4.2. 24-hour rule: The User has the right to cancel a reserved and paid transfer free of charge by contacting the Company's support team through the web interface, support chat, or support email no later than 24 hours before the agreed transfer start time. In this case, the collected transfer fee is refunded to the User's account or card.

4.3. Late cancellation and no-show: If less than 24 hours remain before the agreed transfer start time, cancellation requests made by the User are treated as a "No-Show." In this case, regardless of whether the transfer actually takes place, the collected prepayment or full transfer fee is strictly non-refundable and is retained to compensate the operational losses of the Carrier and/or the Platform.

4.4. Any change to essential elements such as the transfer time, route, number of passengers, or vehicle class is deemed a cancellation made by the User, and the Carrier's right to refuse service or request an additional fee under the new conditions is reserved.

Waiting Times and Passenger Availability Limits

If the User or transfer passenger is not present at the agreed location within the waiting times listed below, the transfer is automatically cancelled, No-Show provisions apply, and no refund is issued:

5. Limitation of Liability and Company Disclaimer

5.1. HotelTaxi Ltd. is not a transportation company, carrier, or travel agency. The service provided by the Company consists solely of a software platform that connects Users with independent professional Carriers. Upon acceptance of a transfer request, the legal and commercial Transportation Agreement is formed directly between the User and the Carrier.

5.2. Aggregate liability cap: To the fullest extent permitted by applicable law, the total cumulative liability of HotelTaxi Ltd. for any damages, breach of contract, tort, or other legal claims arising from this Agreement, use of the Service, AI integration, WhatsApp channels, or any transfer operation shall under no circumstances exceed the Transfer Price paid to the Company by the User for the single transfer giving rise to the relevant claim. This cap is final and absolute, and the Company shall under no circumstances be liable for indirect damages, loss of profit, loss of reputation, or loss of data.

6. Prohibited and High-Risk Regions

6.1. Carriers registered in the Platform infrastructure do not provide transfer services in the high-risk regions and countries listed below due to security, legal sanctions, and operational risks. Users acknowledge in advance that they cannot create transfer requests for these regions and accept any access restrictions arising from these regions:

• Afghanistan
• Burma (Myanmar)
• Burundi
• Central African Republic
• Ivory Coast
• Crimean Peninsula
• North Korea (Democratic People's Republic of Korea)
• Democratic Republic of the Congo
• Haiti
• Islamic Republic of Iran
• Kuwait
• Liberia
• Libya
• Mali
• Nicaragua
• Donetsk and Luhansk Regions of Ukraine
• Republic of Cuba
• Republic of Guinea
• Republic of Guinea-Bissau
• Republic of Iraq
• Sierra Leone
• Somalia
• South Sudan
• Syrian Arab Republic
• Yemen
• Zimbabwe

7. Dispute Resolution and Competent Courts

7.1. Governing law: This Agreement is governed by the laws of England and Wales and shall be interpreted in accordance with English law.

7.2. Competent courts: The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or relating to this Agreement, use of the Service, WhatsApp transactions, or web interface transactions. The parties accept and declare the jurisdiction of the courts of England and Wales as an exclusive jurisdiction agreement.

8. Effectiveness and Corporate Information

8.1. This Agreement entered into force on July 2, 2026 and remains valid until a new version is published by the Company.