HotelTaxi publishes airport, destination and transfer information to help travellers understand their options and plan journeys with confidence. This policy explains the standards applied to content published on hoteltaxi.com.
Our objective is to provide information that is clear, useful, current and consistent with the services available through the HotelTaxi transfer marketplace.
1. Editorial principles
HotelTaxi content is prepared around the needs of travellers rather than search rankings alone. Each page should answer a genuine travel or transfer question, distinguish verified facts from estimates and avoid unnecessary repetition.
We do not present estimates as confirmed prices, publish unsupported service claims or misleading availability statements, or create content solely to target variations of the same search term.
2. Research and sources
Information may be checked against airport and transport operator publications, government and tourism authorities, mapping and routing services, HotelTaxi operational records, and information supplied by professional transfer providers.
We prefer primary and authoritative sources for terminal arrangements, official airport names, access restrictions and other operational facts. Where exact conditions can change, the page explains that travellers should confirm current details before travel.
3. Review and fact-checking
Before an airport or route page is published, the pickup and destination are matched to real map locations, distance and typical drive time are taken from routing data, and the page is checked for completeness, internal consistency and consistency with HotelTaxi's booking process.
The update date of a page records its latest substantive change; it does not mean that every external transport condition will remain unchanged after publication.
4. Prices, distances and journey times
Guides may mention a typical price range for a route to help with planning. Such ranges are indicative only. The binding price is the one shown in your offer before you book, and it may vary by provider, vehicle, route, date, time, availability, passenger requirements and selected extras.
Where no instant price is available, HotelTaxi invites the traveller to request live offers from local providers.
Distances and journey times are planning estimates. Traffic, weather, road closures, terminal access and pickup conditions may affect the actual journey.
5. Service availability
HotelTaxi is a marketplace connecting travellers with independent professional transfer providers. Publication of a destination or route guide does not by itself guarantee that a vehicle will be available for every date, time or passenger requirement.
Availability becomes binding only when a booking and the relevant transfer details are confirmed through the Platform.
6. Commercial independence
HotelTaxi may earn a platform commission from completed bookings. This commercial relationship does not change our obligation to describe the marketplace, available options and material booking conditions accurately.
Transfer providers do not receive the right to approve general editorial coverage merely because they participate in the marketplace. Sponsored or paid placements, if introduced, will be identified clearly.
7. Corrections and updates
Travel and transport information changes over time. We review content when we receive reliable new information, identify an error or make a material change to the related service.
If a correction materially affects the meaning of a page, we update the content and its review date. Minor spelling, formatting and clarity improvements may be made without a separate correction notice.
To report an error, email [email protected] with the page address and the information you believe should be reviewed.
8. Traveller responsibility
Our guides support travel planning but do not replace the confirmed details of a reservation, instructions from the selected transfer provider, airport announcements, immigration or visa advice, or directions from public authorities.
Travellers should review the pickup location, transfer time, passenger details, vehicle class, price and contact information shown during confirmation and notify HotelTaxi promptly if anything is incorrect.
9. Contact
HotelTaxi Ltd.
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: [email protected]