A multi-channel marketplace
Transfer demand may come from HotelTaxi.com, agencies, hotels, integrated partners and our WhatsApp AI channel. Suitable requests are brought together in one platform.
Supplier network
Supplier Information & Cooperation Terms
A practical overview of how HotelTaxi works with professional transfer, limousine and chauffeur companies.
Last updated: 3 August 2026
How the HotelTaxi marketplace works
HotelTaxi brings together customers booking through HotelTaxi.com, agencies, hotels, integrated demand channels and independent transportation suppliers. Our aim is to make demand and vehicle availability easier to manage through a transparent digital marketplace while preserving each supplier's own identity, pricing and service standards.
Your prices, 15% commission
You set your own transfer prices. HotelTaxi applies a 15% platform commission only to successfully completed bookings. There is no joining fee, subscription fee or hidden fixed fee.
No obligation to accept
You can review each opportunity and accept only the requests that match your availability, operating area, service standards and commercial expectations.
No guaranteed minimum volume
Booking volume depends on customer demand, your service area, vehicle availability, pricing, service quality and competitiveness. HotelTaxi does not guarantee a minimum number of bookings.
How do guests receive prices on HotelTaxi?
When a guest requests a transfer, offers are delivered through one of two pricing processes.
Routes with pre-loaded prices
If suppliers have already entered prices for the requested route, the guest can immediately view the available offers.
Offers are shown with supplier names and are generally listed by price, allowing the guest to compare the options and book with their preferred supplier.
We recommend adding prices for the routes you regularly serve. Pre-loaded prices allow guests to see and book your services instantly.
Routes without a pre-loaded price or last-minute requests
If no supplier has entered a price for the route, or the transfer is less than 24 hours away, the request is sent via WhatsApp to all active suppliers operating in that area.
Suppliers can open the link in the message and submit a price through a short form. The offer is delivered to the guest immediately, ready to compare with other offers.
The current best submitted price is also visible in the supplier panel, helping suppliers decide whether to submit or revise their own offer.
Quick responses create an advantage. Guests may make their decision shortly after receiving the first suitable offers, so responding promptly can significantly improve your chance of being selected.
Payments
Wise or credit card: payment can be processed without a minimum threshold on the day following completion of the transfer service.
Weekly bank transfer: completed bookings are consolidated into the weekly payment cycle once the payable balance reaches a minimum of EUR 250.
Currency: all payments are processed in euros. Any currency conversion is handled by the supplier's bank, Wise account or card provider according to its applicable exchange rates and conditions.
Your supplier panel provides visibility into the transfer value, commission deducted, net earnings, collection status and payable balance.
Assignment and confirmation
Before accepting a request, you can review the pickup and drop-off locations, date and time, passenger count, vehicle requirements and any special service requirements.
The price and service conditions are confirmed before a booking is assigned. Account activation alone does not oblige you to accept a particular transfer.
Operating airports and wider service areas can be recorded in your profile. Long-distance availability may also be considered according to the route and expected earnings.
Policies and legal requirements
Suppliers retain control of their service policies while remaining responsible for meeting the legal requirements of every country in which they operate.
Your cancellation policy
You may define your own cancellation policy and enter it into the supplier system for your services.
Passenger no-show
If the passenger does not show up for the confirmed service, the full agreed transfer amount will be paid to you.
Local licences and vehicles
Driver licences, permits and vehicle categories must comply with the laws of the country where you provide services. You can manage your vehicle models, types and service categories in the supplier system.
Your supplier management panel
Approved suppliers receive secure access to a dedicated panel for managing opportunities and operations digitally.
Requests and quotes
Review routes, dates, times, passenger counts and vehicle requirements, then submit or update your price.
Reservations
Track assigned and confirmed jobs in an operational view ordered by transfer date and time.
Accounting
Monitor completed transfers, platform commission, payment status, net earnings and payable balance.
Pricing and operating areas
Define standard route pricing, polygon-based coverage and the airports where you operate.
Fleet management
Register vehicle types and individual vehicles, and keep capacity and availability information current.
Extra services and offer tags
Price services such as child seats or meet-and-greet and add relevant service badges to offers.
Team users
Create separate panel users for authorised members of your operations team.
Flight information
Where flight data is available, use flight details and tracking information to support airport operations.
Your service identity is respected
HotelTaxi.com is the booking platform name; it does not mean every provider is presented as a taxi company. A supplier may be positioned according to its real category, such as Luxury Limousine Service, Professional Chauffeur Service or Executive Transfer Service. Company branding, vehicle categories and service standards can clearly communicate the premium nature of the operation, and customers can see the relevant vehicle and service level before booking.
Frequently asked questions
Is HotelTaxi only for taxi companies?
No. HotelTaxi.com is the name of the booking marketplace. Suppliers are presented according to their real service category, including Luxury Limousine Service, Professional Chauffeur Service, Executive Transfer Service and other professional transport categories.
Will premium services be shown as ordinary taxi services?
No. Your company profile, branding, vehicle categories and service level can reflect your actual premium positioning. Customers see the relevant vehicle type and service level before booking.
Who decides the transfer price?
You set your own prices. HotelTaxi deducts a 15% commission from successfully completed bookings.
Must I accept every request?
No. You may assess each request individually and accept only work that is suitable and commercially attractive for your company.
How are requests offered to suppliers?
Requests are matched using factors such as operating area, vehicle type, availability, pricing, service quality and customer requirements.
Is there a minimum booking guarantee?
No. Volume depends on market demand and your coverage, availability, price and competitiveness.
When do I receive passenger details?
After you accept a confirmed booking, you receive the passenger and transfer information required to perform the service.
Does submitting an application bind my company?
No. Applying does not oblige you to accept bookings or begin cooperation. The final supplier agreement can be reviewed before the partnership is activated.
Official Supplier Team
Ready to introduce your company?
Submitting an application starts the review process and does not oblige you to accept work before reviewing and accepting the final supplier agreement.
+44 333 444 4485This page is an informational overview. Final rights and obligations are governed by the supplier agreement accepted by both parties. Where the final signed agreement differs from this overview, the signed agreement prevails.